Why Great Salespeople Don’t Try to Overcome Objections
B2B Sales TrendsSeptember 09, 202600:05:21

Why Great Salespeople Don’t Try to Overcome Objections

The instinct when a customer raises an objection is to answer it. That may be exactly the wrong move.

In this clip from the B2B Sales Trends archives, Lauren Kerstetter, now Internal Marketing and Communications Manager, GTM at Google, joins Harry Kendlbacher to discuss why sales objections can be valuable sources of information, and how resisting the urge to immediately solve them can lead to better discovery and a deeper understanding of what is really driving the buyer’s concern.

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