“There’s a human element to sales that AI will never replace. People want to do business with people that they trust.”
— Steve Jow
56. AI Is Here — But Sales Is Still Human
In an era of automation and data overload, what role does human instinct still play in B2B sales? Steven Jow, Executive Vice President of Sales at TD DYNNEX, joins Harry Kendlbacher for a wide-ranging conversation about selling through change — from navigating digital transformation and shifting buy...
If there’s one constant in sales, it’s change. New tools, new buying behaviors, new challenges. But underneath it all, the core of what drives results hasn’t shifted: relationships, trust, and the ability to understand another person’s perspective.
In this episode of B2B Sales Trends, Steve Jow, EVP of Sales at TD SYNNEX, joins Harry Kendlbacher to talk about what it means to lead a sales team through transformation without losing sight of what actually moves the needle.
What You’ll Hear in This Episode
The mindset required to lead through transformation without burning people out
How Steve is approaching AI adoption across a global sales org
Why curiosity and empathy still outperform automation in complex cycles
The link between consistency, credibility, and customer trust
Steve reflects on what the best leaders do to stay close to the customer experience—and how to model that behavior at every level of the sales org.
This episode is packed with insight for anyone navigating complex sales cycles, building cross-functional sales teams, or coaching reps to lead with trust and clarity.